Introduction
Access to treatment is a fundamental right granted to every human being. However, many refugees residing in Kenya encounter some of the key barriers in accessing maternal care, immunization, mental health services, treatment of chronic illness, and emergency care. Despite the country's commitment to serving the needs of asylum seekers and refugees, there are still a number of challenges that hinder the continuous delivery of quality healthcare services as well as negatively impact refugees’ wellbeing.
Challenge 1: Financial constraints
A significant number of refugees have sought asylum in Kenya due to wars, political instabilities, persecutions, violence, and natural disasters. Many refugees flee their countries with no resources. As such, they often seek treatment in the nearest hospitals, hostels, or clinics. However, there are key barriers to accessing healthcare services in Kenya. Some of the primary reasons why refugees cannot access healthcare services include lack of finances to seek treatment and medication.
Although some hospitals provide free or sponsored services to refugees, refugees still have to pay for tests, medication, and other lab results that may not be available at the nearest healthcare institutions. Refugees living in urban centers face greater financial burdens since they do not have a steady income. The implication is that an individual may be forced to choose between paying for medication and putting food on the table. Such refugees may seek treatment for minor health issues and ignore major illnesses.
Refugees in urban areas are often employed in the informal sector, which makes it difficult for them to afford healthcare services. Additionally, in many cases healthcare, services such as prenatal and postpartum care, and emergency obstetrical care are unaffordable despite their significance. The result is that many refugees suffer from preventable diseases and illnesses that could have been managed or even prevented if they had access to healthcare services.
Challenge 2: Language and communication barriers
Communication is a critical component of any successful healthcare service. However, most of the refugees that have crossed borders into Kenya speak various languages such as Somali, Arabic, French, and others. As such, many refugees undergo treatment without being able to effectively communicate their needs and concerns. The inability to effectively communicate can lead to adverse treatment outcomes due to mismanagement of the patient’s health condition. For instance, patients may not be able to provide sufficient information regarding their health history and medication they are taking. In addition, healthcare providers may fail to effectively explain the nature of treatment and medication to such patients.
Sometimes family members or patients are asked to interpret sensitive patient information. This can cause apprehension and loss of confidentiality. Language barriers are also a concern especially for pregnant women, children, victims of torture and violence, and patients seeking mental health services.
Interpreters should be made available in all treatment settings to ease communication between healthcare workers and patients.
Challenge 3: Inadequate healthcare facilities and resources
In addition to facing financial burdens in accessing healthcare services, refugees encounter geographical barriers to accessing healthcare. For instance, the Dadaab and Kakuma Refugee camps in Kenya have a high patient load. As such, many patients are forced to seek treatment in the nearest county hospitals despite the fact that they cannot provide specialized services. The implication is that many illnesses that require specific treatment are either mismanaged or left untreated. Although many humanitarian agencies and the government provide healthcare services to refugees, the patient load makes it difficult to provide specialized services and medication on demand.
As a result, many diseases such as cancers, pregnancy complications, and renal illnesses can only be treated in major referral hospitals. Patients from rural areas are forced to seek treatment in urban centers thus adding to the burden of disease in urban health facilities. The result is that many patients are forced to seek treatment in urban centers thus adding to the disease burden in urban health facilities. As such, some patients are denied care due to the high patient load while others are forced to seek treatment without appropriate medication.
Healthcare workers are also overburdened with patients making it difficult to offer quality healthcare services. Additionally, due to the lack of adequate resources many patients are forced to go through treatments as inpatient ward services when the procedure only requires day surgery. This leads to unnecessary use of resources as well as increased patient load.
Challenge 4: Documentation barriers
Refugees face numerous administrative challenges when registering at health facilities. Additionally, some refugees do not have valid official documents while others experience difficulties updating their information at relevant agencies. It is worth noting that many refugees who come to Kenya as asylum seekers do not have adequate information regarding the healthcare registration process. The situation may cause delays in the provision of healthcare services to refugees since they do not understand the documentation requirements. The Kenyan government and other implementing agencies undergo frequent policy changes that may affect the refugees’ access to healthcare. As such, many refugees are denied healthcare services due to their inability to provide required information.
Challenge 5: Geographic isolation
Healthcare facilities are unevenly distributed in Kenya. Therefore, many refugees residing in remote areas find it difficult to access healthcare services. Additionally, many of the refugees’ settlement are located miles away from major towns thereby making it difficult to access healthcare services. The implication is that refugees are unable to get emergency care due to the long distance. During emergencies, lack of adequate transportation can be fatal especially for pregnant women, children, and patients seeking mental health services.
Refugees in urban centers face greater challenges since many do not live near public hospitals and clinics. The result is that many refugees are forced to walk long distances to seek healthcare services. Additionally, transportation costs to and from the clinics is often expensive thus discouraging many from seeking treatment.
Challenge 6: Cultural and religious beliefs
Many refugees hold strong cultural and religious beliefs that prevent them from seeking timely healthcare services. For instance, some refugees hold strong beliefs regarding the causes of death and illnesses. Such patients are often reluctant to accept standardized healthcare services.
Additionally, some patients are only willing to be treated by specific gender healthcare providers. For instance, female patients are often reluctant to be treated by male healthcare providers due to religious and cultural beliefs. The situation is exacerbated by the fact that many female patients require very sensitive care such as maternity services. The result is that many female patients are unable to access quality healthcare services due to this cultural belief.
Challenge 7: Mental health challenges
A large proportion of refugees have undergone traumatic experiences such as torture and violence which affect their mental health. Such experiences often lead to post-traumatic stress disorder, depression, and anxiety. Additionally, many refugees experience mental health challenges due to the harsh living conditions in the refugee camps. Lack of access to basic needs such as clean water, sanitation, and adequate shelter increases the likelihood of developing mental health disorders. Moreover, many refugees experience family separation and personal loss due to the conflict in their countries of origin. Such experiences often lead to mental health problems such as depression and anxiety.
Mental health problems are often ignored by many refugees due to the lack of awareness regarding the available services. Additionally, some patients are reluctant to seek mental health services due to stigma associated with mental illness. Lack of funding and shortage of trained healthcare workers in mental health impede the delivery process. Additionally, many refugees especially children who have been exposed to violence and family separation requires psychosocial support.
Challenge 8: Discrimination and stigma
Refugees are often exposed to xenophobic attacks by the local population. As such, many refugees are reluctant to seek healthcare services in Kenya due to the negative experiences they encounter in the hands of the local people. Most of the interactions with the local population involve verbal abuse aimed at intimidating asylum seekers and illegal immigrants.
Refugees encounter xenophobic attitudes from healthcare workers which discourage them from seeking healthcare services. The xenophobia manifests itself in various ways such as lack of empathy and failure to explain health matters to patients. In many cases, discrimination takes part due to a lack of appropriate patient management skills. Xenophobic attitudes by healthcare workers can be detrimental to the patient’s wellbeing due to the failure to acknowledge their right to healthcare. Additionally, stigma by healthcare workers increases the likelihood of developing disorder such as delusions of reference, paranoia, and hallucination.
Challenge 9: Maternal and child healthcare
Maternal and child healthcare in Kenya remains a huge challenge especially for refugees. Pregnant women are often reluctant to seek healthcare services due to the high cost of medication and lack of accessible healthcare facilities. Many pregnant women reside in rural areas and therefore finding it difficult to access emergency obstetrical care during complications. Most of the pregnant women who come to Kenya as asylum seekers had fled their countries due to violence and war and therefore seek care in the nearest health facilities regardless of the distance. Additionally, many of these women do not have their medical records available since they had no access to healthcare services during their stay in their countries of origin. The result is that healthcare workers are unable to easily determine the patient’s health status.
Children are also highly vulnerable to various illnesses due to the poor living conditions in the refugee camps. Additionally, it is a common practice for children to stay in the camps for a long time thus limiting their access to various healthcare services. The implication is that many refugees suffer from preventable diseases which could have been prevented if they had better access to healthcare services.
Challenge 10: Possible solutions
Various solutions exist for the above-mentioned challenges. First and foremost, the Kenyan government should allocate adequate funds to cater to the refugees. Although Kenya provides free healthcare services, patients are still required to pay for medication and other associated costs. The implication is that many refugees are forced to seek treatment for minor illnesses while ignoring more severe conditions.
The government should consider increasing the number of trained healthcare workers in order to ease the burden in the various health facilities. The county government should invest in acquiring more medical equipment as well as ensuring a steady supply of medication for the various county hospitals. Additionally, the county government should provide free healthcare services in the rural areas to supplement the services offered in urban centers.
Healthcare information should be provided in a localized dialect to patients in order to ease communication. Additionally, interpreters should be hired to facilitate easier communication between healthcare workers and patients. Information regarding the registration process should also be provided in various dialects. Moreover, the government and other implementing agencies should provide subsidized healthcare services to vulnerable groups such as children, pregnant women, the elderly, and patients with chronic illnesses.
Community health workers should be hired to provide outreach services to the community. Moreover, mental health services should be incorporated into the existing primary healthcare system as a means of providing free and easily accessible services.












